Hinweise zur Problembehebung

- To open the recorder tray, press the recorder button.
- To resume operation, select OK.
If the recorder tray will not open, or the problem persists, replace the faulty recorder.

- To close the recorder tray, press the recorder button.
- To resume operation, select OK.
If the recorder tray will not close, replace the faulty recorder.

Remove the last disc placed in the output (good) bin.

Important! This disc is not a good copy. It was not marked as a reject since this feature is disabled.

The Rimage autoloader could not find an open recorder during the startup sequence.

- Check the cable connections from the PC to the autoloader.
- Restart the power on the autoloader.
- Restart the PC power.
If the error message reoccurs, replace faulty recorder.

Manually open the recorder to remove the disc. If the problem persists, replace the recorder.

Replace the discs in the input bin with new un-recorded discs.
If you are adding another session to the disc, clear the Use New Media option in QuickDisc.

Rendering errors can be caused by a number of things. Open the Resolve the rendering error document to resolve this error.

- Check for obstructions to the lift arm. The lift arm may have run into a recorder, printer tray, or carousel.
- Align the printer so the gripper does not rub on the printer tray or centering pin.
- Check the previous error messages for other possible problems.
- To recalibrate the lift arm, run button diagnostics test 3.
- Check the drive detect sensor with button diagnostics.
If your autoloader is a Producer II, check the gripper alignment. Align the gripper to the carousel.

- Place the dropped disc on printer tray.
- Select Retry.
If the problem persists, check the printer alignment. Refer to the autoloader user guide.

Place a blank disc in the specified CD recorder.

- To close the recorder, press the recorder button.
- Retry the operation.

- Open the autoloader front door.
- Press the recorder button.
- Select Retry.
- If the problem persists, restart the PC and try again.
If the problem persists, replace the faulty recorder.

- Place the misplaced disc on the printer tray.
- Select Retry.
Ensure that the printer is aligned. For specific instructions, refer to the user guide included with your autoloader.
If the lift arm picks the disc from the recorder tray and it is not level on the lift arm, the recorder must be aligned. For specific instructions, refer to the Aligning Recorder document.

The software tried to record a disc beyond the full capacity of the disc.

- If the disc contents require a larger disc, use an 80-minute disc.
or
- Recreate the disc with less source data so it has less than 650 MB of data.

If using QuickDisc, version 6 or earlier, check the path to CDDesign.exe in Production Server parameters.

For all versions of software:

- The print file (.prn) could be missing from the C:\RimTemp\ folder.
- Check for network access to the Rimage System Folder. The default name is \Rimage.
- If the label file is open by another application, close the label file.

- The disc may be placed upside down in the recorder. Check the discs in supply bin or carousel.
- The discs may be poor quality. Rimage recommends using the Rimage Media kits.
- The recorder may be faulty. If other recorders in the system are working fine, then the recorder is faulty.
Replace the faulty recorder.

If using the CD or DVD drive in the PC:
- Check if the disc placed in the reader is a good disc by testing it in another PC.
- If the disc is readable by another reader, and the format is readable by the Rimage software, replace the faulty reader.

Acceptable label types are .PCL, .PRN, .BTW, .LAB, .PDF, and .FDF

- Ensure the image file is located in the specified path.
- Ensure the image file is not locked or opened by another application.

The Imaging Server could not write or complete the writing of the CD image file.

- The hard drive may not have enough space for a disc image file. Check the available hard drive space. It must have 9 GB for a DVD image file and 1 GB for a CD disc image file.
- Check for access rights if submitting an order across the network.

The program determined that the disc image it was about to create would not fit on a standard disc.

- Select a larger disc such as an 80-minute CD. Change the media size preference to 80-minute and place 80-minute discs in the supply bin.
- Modify the source contents so that a smaller disc image can be produced.

Eliminate the duplicate file and resubmit the job.

For software suite 6.5 or later:
Either the source file is not in the intended location or the RimageServices account does not have permission to access the source file. By default, the Rimage software logs on as the RimageServices account. This account must have permission to access the data files on the network.

Refer to the Advanced Setup Guide for more information.

For software suite 6.4 or earlier:

One or more source files are not within the ISO 9660 rules.

- If the ISO 9660 rules are strictly enforced, change the displayed file name to follow the file name rules.
- If the ISO 9660 rules are not strictly enforced, relax the file name options in the Imaging options.

For software suite 6.5 or later:
The Rimage software could not open the disc image file to record the disc. The RimageServices account may not have permission to access the image file from the network. This account must have permission to access the image file on the network.
At the PC where the image file resides, create an account using exactly the same username and password as the account created on the Rimage Server. The default account name is RimageServices.

Refer to the Advanced Setup Guide for more information.

For software suite 6.4 or earlier:
- The Rimage software could not open the disc image file to record the disc.
- The image file may be opened by another application or the file may be locked.

The Rimage software failed trying to read the disc image file.

- Check access rights to the image file from the Rimage Control Center (PC). The image file is located in the Rimage System Folder. The default location is: C:\Rimage\CD-R_Images
- API programming error - The image file may be open by an application, or the file was deleted prematurely.

You must install CD Designer for the selected label to work.

To install CD Designer, install the software suite.

- Not enough disk space on the Rimage Control Center (PC). Each label may require 5.5 MB of space on the C: hard drive.
- Check if the C:\RimTemp folder exists on the PC. If the folder does not exist, create the folder on the system hard drive.

Match the number of copies for the job to the same number of merge records.

- The image file is located on another PC where the user does not have proper access rights. Work with your network administrator to obtain proper rights.

See the Advanced Setup Guide for help.

- Install the correct media in the supply bin.

or

- Reduce the contents for the disc and start the job over.

A label redering error can be the result of many different factors. The solution to the error depends on the application you are using and the scenario in which you are using it. For specific information about resolving this error, refer to the Resolve the rendering error document.

Rendering errors can be caused by a number of things. Open the the Resolve the rendering error document to resolve this error.

- To open the recorder tray, press the recorder button.
- Select Retry.
If the tray does not open, the recorder must be replaced.
If the error persists, replace the faulty recorder.

- Ensure the discs are not upside-down.
- Check for recorder failures:
   - Try other media.
   - If recorder still errors, replace the recorder.
- Restart the PC.
- Try again.

Add blank discs to your autoloader.

- Look for something preventing the printer tray from moving out.
- If the lift arm is in the way, run diagnostic test 3 to calibrate the lift position.
- If the clamping ears at the front of the print tray are down with the tray in, lift the clamping ears up with a small tool.

- Center the disc in the printer.
- Select Retry.
- After the order has completed, align the printer to the gripper. Refer to the autoloader user guide.

- Observe the autoloader. If a disc has been dropped inside the autoloader, install the disc on the lift arm.
- Ensure that the lift arm is not obstructed.
If the lift arm is rubbing against the carousel, align the lift arm to the carousel.
- If the lift arm is rubbing against the supply bin, align the supply bin to the lift arm.
- Use button diagnostics to ensure that the drive detect sensor is operational.

- Ensure the Rimage 480i printer driver is installed.
- Ensure the printer was not switched off. Refer to the Rimage 2000i User Guide.
- Read the error prior to this error in the message area to determine the cause. Resolve any issues from the error messages.
- If the problem persists, re-install the printer driver.

- See if the disc is warped by placing it on a flat surface. New discs at the end of a stack may be warped from the packaging. If a disc is warped, don't use it.
- Ensure that the disc is properly seated on the printer tray. The two pins on the printer tray must come up through the center hole.
- Check the printer alignment. See the User Guide for printer alignment instructions.

Install the appropriate Rimage ink cartridges.

Replace the invalid cartridge with an authentic Rimage ink cartridge.
To replace ink cartridges, see your user guide for instructions.

- Remove the invalid photo ink cartridge.
- Install a Rimage authentic photo ink cartridge.

Install an authentic Color ink cartridge. Both ink cartridges are required.

If there are no ink cartridges installed:
- Install the authentic Rimage ink cartridges.
If the ink printer cartridge is present:
- Open the ink cartridge access cover.
- Remove the ink cartridges.
- Remove the protective tape from the bottom of the ink cartridge.
- Reinstall the ink cartridges.
- Wait for the printer to detect the ink cartridges.
- Resume operation.

- To prevent a misprinted disc, replace the left (color) ink cartridge soon.
- Change the left ink cartridge, or select Continue to resume printing.

- To prevent a misprinted disc, replace the right (black) ink cartridge soon.
- Change the right ink cartridge, or select Continue to resume printing.

- To prevent a misprinted disc, replace both ink cartridges soon.
- Change the ink cartridges or select Continue to resume printing.

- Open the ink cartridge access door.
- If the cartridges are not installed, install authentic Rimage ink cartridges.
- Close the ink cartridge access door.

If the ink cartridges are installed:
- Remove the ink cartridges.
- Remove the protective seal or tape on the bottom of the ink cartridge.
- Reinstall the ink cartridges.
- Close the ink cartridge access door.
- Resume operation.

Activate the Rimage software to continue software operation.

Bins are not configured correctly. You must configure one of the bins to contain CD media and another bin to contain DVD media.

For software suite version 7.x or later:
- Open Rimage System Manager. The Connect to Messaging Server dialog box opens.
- At the Connect to Messaging Server dialog box, select OK.
- From the left pane, select the appropriate Control Center.
- In the autoloader information pane, select "autoloader" Settings located below the appropriate autoloader. The Autoloader Settings window opens.
- To pause the server, select [ II ].
- Change the Bin Settings so there is at least one bin set to CD-R Input and another bin set to DVD-R Input.
- Place the appropriate media in each supply bin.
- To save your changes, select OK.
- Restart the server:
   - From the left pane, select Production Server. Production Server information displays in the right pane.
   - To start Production Server, select [ > ].

For software suite version 6.4 to 6.5:
- Open Rimage System Manager. The Connect to Messaging Server dialog box opens.
- At the Connect to Messaging Server dialog box, select OK.
- From the left pane, select the appropriate Control Center.
- To pause Production Server, select [ II ] located below Production Server.
- In the autoloader information pane, select Settings located below the appropriate autoloader. The Autoloader Settings window opens.
- Change the Bin Settings so there is at least one bin set to CD-R Input and another bin set to DVD-R Input. Refer to Rimage System Manager online help for details.
- To save the changes, select OK.
- To start Production Server, select [ > ].

For software suite version 6.0 to 6.3 running the software as an application:
- Open Production Server.
- Select Start.
- From the Options menu, select Parameters.
- Select the Autoloader Configuration tab.
- Change the Media Type to Both.
- Assign at least one bin for CD media and another bin for DVD media. For more details, refer to Production Server online help.
- To save the changes, select OK.
- To start Production Server, select Start.

Bins are not configured correctly. You must configure one of the bins to receive completed discs and another bin to receive rejected discs.

Tip: For one of the bin settings you can select Output and Reject.

- Try other discs.
- Try discs from the Rimage media kits.
- If the recorder still fails, replace the recorder with a recorder from Rimage.

Note: The Rimage recorders are modified to work in the Rimage autoloader

You only have 30 days to activate the Rimage software.

To resume operation, activate the software.

- Ensure that the merge file is not open in another application.
- Ensure that the merge file can be accessed and opened at the Rimage Control Center

- UDF images do not contain a PVD.
- Select an ISO disc image file.

Do not select or drag folders to create an audio disc.

Ensure there is enough hard drive space

- Open Windows Explorer and determine how much space is available on the hard drive.
- If there is not enough space to hold a full disc image (1 GB for CD-R or 9.5 GB for DVD), delete unused files from the hard drive.

Tip:
- Remove unused source files and label files.
- Remove unused disc image files from the Rimage System Folder. The default location is: C:\Rimage\CD-R Images\.

The order requires CD media. Place recordable CD discs in the input bin.

- Ensure that the label file is not open in another application.
- Ensure that the file can be accessed and opened at the Rimage Control Center

You may want to select a different type of image or select some of the other options in the Project/Settings and try this image again.

If the disc does not require ISO strict standards, you can relax the standards for this order. Refer to your online help in QuickDisc.

Check the QuickDisc online help for the acceptable audio formats.

- Ensure that the cables connecting the PC to the autoloader are secure.
- Ensure that the autoloader power is on.

- Select a disc that has tracks to read.
- If the disc works with other readers, replace the drive that cannot read the disc.

- Ensure the printer AC power cord is securely connected at the printer.
- If the printer is a Prism printer, ensure the printer power switch is on.
- Ensure the USB, or parallel cable is securely connected to the printer.
- If you have an Everest printer, check the mode switch setting. It should be set to position 1.
- Open the Device Manager.
- Resolve any alerts or errors with the Ports or USB devices.

- If the autoloader was powered on after the PC was powered on, the recorders are not recognized by the appropriate driver.
- Restart the PC power and then start the Rimage software.
- Check the USB and the FireWire cable connections.
- Open Windows Device Manager.
- Resolve any alerts or errors with the 1394 or USB devices.

From the Rimage PC, see if the PC has access to the indicated path.

- Open Windows Explorer.
- Navigate to the same absolute or mapped path.
- If you cannot access the path, get help from your network administrator.

Run one of the patch fixes from FireWire Fix

Ensure that all the source files are shared and not in use by another software application.

QuickDisc could not find the default Messaging Server.

- The Messaging Server may not running because the Control Center (PC) is not running.
- QuickDisc may not be configured to connect at the start.
- QuickDisc is configured to the wrong computer name or IP address.

A selected source file does not meet the correct Macintosh naming convention. The filename may be too long.

Supply bin is currently not configured for CD media. To configure the bins, follow the appropriate process.

For software suite version 7.x or later:
- Open Rimage System Manager. The Connect to Messaging Server dialog box opens.
- At the Connect to Messaging Server dialog box, select OK.
- From the left pane, select the appropriate Control Center.
- In the autoloader information pane, select "autoloader" Settings located below the appropriate autoloader. The Autoloader Settings window opens.
- To pause the server, select [ II ].
- From one of the Bin Settings dropdown lists, select CD media.

Note: If you select Combination in the Media type dropdown list, you can specify different media type for each bin. The Combination setting is available only on autoloaders with multiple bins. If you select CD from the Media type dropdown list, then DVD orders will not start.

- Place CD media in each supply bin.
- To save your changes, select OK.
- Restart the server:
   - From the left pane, select Production Server. Production Server information displays in the right pane.
   - To start Production Server, select [ > ].

For software suite version 6.4 to 6.5:
- Open Rimage System Manager. The Connect to Messaging Server dialog box opens.
- At the Connect to Messaging Server dialog box, select OK.
- From the left pane, select the appropriate Control Center.
- To pause Production Server, select [ II ] located below Production Server.
- In the autoloader information pane, select Settings located below the appropriate autoloader. The Autoloader Settings window opens.
- From one of the Bin Settings dropdown lists, select CD media. For details, refer to Rimage System Manager online help.
- Place CD media in the appropriate supply bin.
- To save the changes, select OK.
- To start Production Server, select [ > ].

For software suite version 6.0 to 6.3 running the software as an application:
- Open Production Server.
- Select Start.
- From the Options menu, select Parameters.
- Select the Autoloader Configuration tab.
- Change the Media Type to CD Only.
- Place CD media in the appropriate supply bin.
- To save the changes, select OK.
- To start Production Server, select Start.

The PC is configured not to accept the required user's password.

Open the Advanced Setup Guide for complete client configurations.

The hard drive does not have enough free space to hold the disc image file.

- Open Windows Explorer and determine how much space is available on the hard drive.
- If there is not enough space to hold a full disc image (1 GB for CD-R or 9.5 GB for DVD), delete unused files from the hard drive.
- Remove unused source files and label files.
- Remove unused disc image files from the Rimage System Folder. The default location is: C:\Rimage\CD-R Images\

This message occurs when you are installing a Rimage printer driver on a Windows 2000 or Windows XP operating system.
To install the required Rimage driver, select Yes. The driver is installed.

- Ensure that the image file is located in the specified location.
- Ensure that the image file is not locked or open in another application.

 

 

Production Server Reply Error Codes

Open the Production Server Reply Error Codes document for the complete list.

Production Order Status Error Codes

Open the Production Order Status Error Codes document for the complete list.

Image Server Error Codes

Open the Image Server Error Codes document for the complete list.